Shipping policy

Antes de escribirlo: no soy abogado, y las políticas de envío tienen implicaciones legales reales — la FTC en Estados Unidos tiene reglas concretas sobre plazos de entrega prometidos. Esto es una plantilla comercial sólida, no asesoría legal. Revísala contra tus datos reales antes de publicarla.

Y un aviso que te ahorra dinero: no ofrezcas envío internacional a los cinco países si tu proveedor no lo cumple. Es la trampa clásica. Cada mercado extra multiplica devoluciones, aduanas y correos de soporte, y con un producto de $9 una sola incidencia internacional se come el margen de tres ventas. Mi recomendación real es que empieces solo con Estados Unidos y añadas países cuando el producto esté validado.

Dicho eso, aquí está:

Shipping Policy

Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery times
Estimated delivery after processing:

  • United States — 7–12 business days
  • Canada — 8–14 business days
  • United Kingdom — 8–14 business days
  • Australia — 10–16 business days
  • New Zealand — 10–16 business days

These are estimates, not guarantees. Carrier delays, customs and peak seasons can extend them.

Shipping cost
Free standard shipping on all orders.

Tracking
You'll receive a tracking number by email once your order ships. Tracking can take 3–5 business days to show its first update — this is normal and does not mean your order is lost.

Customs and duties
Orders outside the United States may be subject to import duties or taxes set by your country. These are not included in your total and are the customer's responsibility.

Wrong address
We can only change an address before the order ships. Orders returned to us due to an incorrect address can be reshipped at the customer's cost.

Lost or delayed orders
If your order hasn't arrived 30 days after shipping, email us at [tu email] and we'll replace it or refund you in full.

Questions
helloduskling@use.startmail.com — we reply within 24 hours on business days.